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Our IT service Management

Transform your Business with ServiceNow Solutions

IT Service Management

It optimizes the IT operations, such as designing, delivering, managing, and improving the IT services to meet the customer expectations. Its objective is to monitor the IT investment via IT services and intensify the value derived from technology.

Key Benefits

  • It supports the businesses in delivering the required IT solutions to enhance their efficiency.
  • It streamlines the business processes and automation to mitigate the overall cost.
  • It offers faster support, enhancing user experience and efficiency.
  • It ensures better support of IT solutions aligning with the business goals and strategy.
  • It reduces disruptions and curbs the risk of IT-related failures.

Customer Service Management

It provides smooth and fast support experiences across all channels, empowering the team with tools, support, and training to deliver exclusive customer service experiences. Ultimately, it helps in building rapport with customers, intensifying retention, fostering brand loyalty, and extracting higher sales.

Key Benefits

  • It helps in increasing customer retention and provides cost-effectiveness.
  • It enhances problem-solving efficiency via centralizing all customer information.
  • It helps in strengthening brand reputation via positive reviews and word-of-mouth marketing.
  • It intensifies the data-driven insights via modern CSM systems and analyzes customer interactions.
  • It fosters personalized customer experiences by leveraging customer history and preferences.

HR Service Delivery

It simplifies employee requests and elevates workforce productivity. It includes a wide range of functions, including onboarding, payroll, benefits, and employee relations. Effective HR service delivery ensures consistency, compliance, and efficiency.

Key Benefits

  • It reduces manual work and manual errors.
  • It offers self-service options to reduce costs.
  • It gives quick access to information and enhances satisfaction.
  • It provides data-driven insights for HR services, helping in workforce planning.
  • It follows standardized processes and gives information to stay compliant.

IT Operations Management

It enhances visibility and controls across infrastructure and cloud environments. Besides, it offers higher productivity, decreases downtime, enhances security, and provides a better user experience.

Key Benefits

  • It automates routine tasks, such as resource provisioning and incident resolution.
  • It provides constant monitoring systems, applications, and networks.
  • It offers quick identification and resolution of issues, mitigating downtime and disruptions.
  • It aids in recognizing resources and streamlining the resource allocation process.
  • It enables businesses to recognize and address security vulnerabilities.
Our IT service Management

Transform your Business with ServiceNow Solutions

IT Service Management (ITSM)

Optimize IT operations and resolve issues faster with automation.

HR Service Delivery

Simplify employee requests and elevate workforce productivity.

Customer Service Management (CSM)

Provide smooth and fast support experiences across all channels.

IT Operations Management (ITOM)

Enhance visibility and control across infrastructure and cloud environments.

Ready to enhance your customer support for your business? Contact us for a cost-effective and automated ServiceNow platform to attend to customers rapidly.

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Beyond Configuration

We are not just a ServiceNow platform; we help to unveil your business agility.

Industry-Infused Intelligence

Our domain experts integrate real-world industry insights directly into your ServiceNow workflows.

Speed-to-Value Guarantee

Accelerated rollouts with measurable ROI; see impact in weeks, not months.

Empowering enterprises with smart, scalable ServiceNow services

GlobalPoint is an exclusive ServiceNow company, delivering solid strategies, processes, and innovative technology that can automate and streamline businesses to intensify their productivity. We leverage a unified platform for managing IT services, customer services, and HR operations.

Get Connected to our ServiceNow Developers for an Efficient Digital Future

Ready to get your hands on our ServiceNow platform and explore our modern tools? Our ServiceNow developers have been solving real-world problems for numerous years. From coding and testing to deploying on the ServiceNow platform, our astute developers deliver the scalable and automated workflows to integrate across systems. 

Our Benefits

Why Choose ServiceNow IT Service Management

Streamline Operations Seamlessly

We deliver optimal deployment, operation, and ServiceNow service management tools.

Encourage teams with intuitive interfaces, faster resolution times, and real-time tracking.

Drive comprehensive insight across IT services and avoid repeating tasks.

Streamline a consumer-like self-service portal to focus on automation. 

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